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REFUND POLICY

At Bespoke Education, Inc., we strive to provide high-quality digital mock testing products. We understand that there may be circumstances under which you might seek a refund. This policy outlines the conditions under which refunds may be granted.

1. Refund Eligibility: Digital Products: Due to the nature of digital products (including DSAT – 3 Bespoke Tests, DSAT – Single Test, and SAT/ACT Diagnostic Test), refunds are generally not available once the test or service has been accessed or downloaded.

2. Services Not Rendered: If for any reason we are unable to deliver the purchased product, such as a technical issue on our end that prevents access to your purchase, a full refund will be issued.

3. Technical Issues: If you experience technical issues that prevent the proper functioning of a purchased product, and such issues cannot be resolved by our support team, a partial or full refund may be granted at our discretion.

4. Exceptional Circumstances: Refunds for circumstances not covered above will be considered on a case-by-case basis and granted at our discretion.

5. Process for Requesting a Refund:

  • 5.1. Refund Request: To request a refund, please contact us within two weeks of your purchase, at store@bespokeeducation.com, with your order details and reason for the refund request. Requests received outside this time frame will not be considered.
  • 5.2. Review Period: Refund requests will be processed as soon as we can, typically within 3 to 5 business days. We will review the circumstances of your request to determine eligibility based on this policy.
  • 5.3. Outcome Notification: We will notify you of the outcome of your refund request via email. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.

6. Miscellaneous: Refunds will only be issued to the original purchaser and on the original method of payment. Where a refund is within our discretion, it may instead be issued as a store credit.

This policy is subject to change at the discretion of Bespoke Education, Inc. Changes will be effective immediately upon posting on our website.

Contact Information: For any queries related to refunds, please contact us at: store@bespokeeducation.com

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After you take the SAT, if you’re not satisfied, we’ll refund 100% of your purchase. Your success is our priority. Simply contact us with a copy of your emailed receipt and a copy of your official test results for a full refund.

ACT® is a trademark registered by ACT, Inc. SAT® is a trademark registered by the College Board. The names of tests and other trademarks belong to their respective trademark owners. None of these trademark owners are affiliated with or endorse Bespoke Education, Inc.